Shipping – cai & jo

FREE INTERNATIONAL SHIPPING ON ORDERS OVER £30

Shipping

All orders will be dispatched from our studio within 2 business days.

COVID-19

We are still dispatching all orders on schedule but there are currently international delays due to COVID-19. While the majority of orders are arriving within 3 weeks, it can take up to 6 weeks for orders to arrive. Thank you for your patience and understanding.  

DOMESTIC

Shipping is always free for all domestic orders, which are sent via Royal Mail First Class and will arrive within 2 business days from dispatch.

INTERNATIONAL STANDARD

International orders with a value of £30 or more are shipped for free with standard shipping. Standard shipping has a delivery aim of 5-15 business days excluding any unprecedented delays, and includes tracking via Royal Mail.


For orders under £30, shipping is charged at a flat rate of £2.50, and tracking is not included. The delivery aim is 5-15 business days. 

INTERNATIONAL EXPRESS

Express shipping is available at checkout for customers in the USA and Canada, and is charged at a flat rate of £6.50. Express shipping is tracked and has a delivery aim of 3-5 business days. For orders from the USA or Canada with a value of £100 or more, express shipping is free of charge. 

CUSTOMS

You as the buyer are responsible for any customs fees or duties due on your package where applicable. If a parcel is returned because import fees were not paid then your order is ineligible for refund.

TRACKING

If your order was sent with tracking you will receive an email with tracking information. If you have any trouble finding your tracking number get in touch.


If you think your order has been lost in the mail, then please only get in touch after the delivery aim window has passed.