Delivery

Will I receive my order by Christmas?

To have the best chance of receiving your order in time for Christmas, please order by the dates below:

UK - order before December 18th
USA and Canada- order before December 10th
Rest of World - order before December 4th


Do you ship to my country?

In addition to the UK, USA and Canada, we currently ship to the following countries:

Cambodia, China, Hong Kong SAR, Indonesia, Japan, Jordan, Kazakhstan, Lebanon, Malaysia, Russia, Singapore, South Korea, Åland Islands, Albania, Andorra, Belarus, Georgia, Gibraltar, Greenland, Guernsey, Iceland, Jersey, Liechtenstein, Moldova, San Marino, Serbia, Switzerland, Turkey, Cameroon, Barbados, Trinidad & Tobago, U.S. Outlying Islands, Argentina, Brazil, Australia, Cook Islands, New Zealand, Vanuatu

If your country is not listed here then unfortunately we are unable to ship to you at this time. This is due to new customs laws caused by brexit, and our carriers not offering services to all regions. If you are based in the EU, you can shop through our Etsy shop.


When will my order be shipped?

We aim to dispatch all orders from our studio within 3 business days. If there is any delay in processing your order, you will be notified by email. Framed prints take a few days longer as they are custom made to order.


How long does delivery take and how much does it cost?

Destination Timescale* Cost
 United Kingdom 1-2 business days £1.00 | FREE over £50
USA & Canada Standard 5-10 business days £5.00 | FREE over £50
USA & Canada Express 2-4 business days £12.50
Rest of World 7-15 business days £6.50 | FREE over £50

 

*delivery times are aims provided by our couriers and do not account for unprecedented delays.


Can I track my order? 

If your order is shipped with tracking, you will receive a tracking number and link in your shipping confirmation email. Generally domestic (UK) orders, and international orders with a value under £20 are shipped without tracking, and international orders with a value over £20 will be shipped with tracking. Express delivery is always tracked.  

Will I be charged customs or import fees?

Customs and import fees vary from country to country and we advise that you check local laws to see whether you will be charged. If your parcel does incur customs taxes or duty it's entirely up to you (as the receiver) to cover these costs. Unfortunately, as these charges differ we are unable to directly advise you on what these might be. 

If you decide to refuse your delivery, you may still be held responsible for the original customs fees or import duties and the cost of returning the package to cai & jo. If a delivery is refused by you then, unfortunately it is not eligible for refund. 


What do I do if I think my order hasn't arrived?

First of all, check the address on your order. If it's going to the correct address, check to see if it has tracking. If you've done this and still think it might be lost, then please only get in touch 4 weeks after your order has been dispatched if it is international, and 2 weeks for domestic (UK) orders.

In the rare occasion that your order has gone missing in the post, we will send a replacement to the original address if it has not arrived after 4 weeks.