FAQs – cai & jo

Free international shipping on orders over £30


When will my order ship?

We ship all orders within 1-2 business days. If there are any delays we will contact you. 

How long will my order take to arrive?

Domestic orders will arrive within 1-2 business days from dispatch. International orders will arrive within 7 days of dispatch. 

What do I do if my order hasn't arrived?

First check the address you used for the order. Unfortunately orders shipped to an incorrect address cannot be replaced or refunded. If the address is correct, contact us at contact@caiandjo.com with details of your order. 

Do you do custom design work?

Yes! We are always happy to discuss custom work, please contact us at contact@caiandjo.com with details about your project.